Domiciliary Care Team Leader Full Time

Job Description

 Roles and Responsibilities

• Maintain continuity of care and support to all service users and to ensure sufficiency and reliability of all visits to service users by suitably trained and experienced care workers.
• Ensure the effective running of the organisation by providing suitable Health and Social Care Support Workers to Service Users.
• Ensure our Client’s policies and procedures are followed at all times.
  Ensure Care Quality Commission standards are met for Service Users.

 Main Duties and Key Responsibilities

 Involvement and Information

• Be aware of and uphold the philosophy, ethics and structure of the Organisation.
• Be able to access Company policies and procedures and relevant documentation at all times.
• Process any new business referrals, liaising with the Registered Manager and sending out relevant information in response to enquiries
• Promote positively the service users right to choice and independence whilst ensuring that they are treated with the utmost respect, privacy and dignity at all times.
• Be aware of local and national services and sources of support so that information can be provided to service users upon request.

 Managing Care Provision

• Implement care plans for service users, and changes to care plans where appropriate.
• Ensure care plans and risk assessments are updated on a regular basis in line with internal policies and that updates are recorded on the staff plan.
• Implement and monitor all relevant aspects of the Electronic call monitoring system.
• Discuss and negotiate with service users and/or relevant advocates/ agencies in any situations regarding Service-users and our Client.
• Attend meetings as required
• Always act in a manner that respects the confidentiality of service users, staff and any other involved parties.

 Management and Administration

• Deputise as required in the absence of the Care Coordinator
• Carry out on-call duties, Evenings and at weekends, on a rota basis as determined by the management. When on-call provide telephone support and assistance to support workers and service users: be available to be called out as necessary; check call alerts system morning/ midday/ evenings and weekends.
• Enter all relevant information onto the office IT system used in the office as soon as possible.
• Ensure all electronic files and personal files are kept up to date concerning your area.
• Participate in general management and administration of the organisation.
• Attend meetings when required to do so by management.
• Prepare reports, and monitor statistics as required by the manager.
• Support and facilitate the growth of the company in all aspects of the role
• Work flexibility as required by the needs of the service.
• Treat all staff equally, fairly and respectfully in all aspects of the role.
• Carry out any other reasonable duties as dictated by the needs of the service or as identified by the operations manager.

 Training and Development

• Carry out direct observations and spot checks on support staff. Implement any actions arising from these checks; ensure these checks are recorded on the staff plan.
• Prepare for, and participate in, quarterly supervisions and annual appraisals with your manager.
• Attend and participate in relevant training sessions.
• Demonstrate a commitment to personal development.
• Assist with planning and organising staff training.

Benefits:

• 5.6 weeks holiday per year
• Comprehensive induction programme
• Pension plan
• Free car parking (first come first serve basis)
• Continuing professional development

Person Specification

 Experience & Knowledge:

• An understanding of the health and social care sector and the provision of person-centred care in the community.
• Ability and willingness to undertake personal care.
• Previous experience in a similar role.
• Basic understanding of how rights, dignity, privacy, respect and choice are important when providing care.

 Personal Qualities

• Good level of self-motivation
• Effectively manage own workload and time, whilst being flexible.
• Have a caring, patient and reliable nature.
• Communication
• Good level of written and spoken English
• Ability to communicate clearly with service users, colleagues and others.
• Teamwork
• Ability to work co-operatively and effectively with colleagues, service users and others.

 Qualifications

• Good level of general education
• NVQ or other professional qualification in care OR willingness to train towards such a qualification.
• Ability to undertake compulsory three-day induction training programme.

Other

• Full, clean UK driving license and access to a suitable vehicle.
• The legal right to work in the UK.