Support Worker Full Time

Our Client is looking for mature and dedicated staff to support our elderly Service-users in Lancaster and Morecambe areas.

PURPOSE

The role of a Domiciliary Care Worker is to work without direct supervision in the home of the Service-user providing care and support including personal, social and domestic support whilst adhering to the Service-user’s individual care and support plan. The aim of the position is to enable Service-users to safely remain in their own homes with as much independence as possible, alongside provision of care and support in a professional, discreet and caring manner; always ensuring the Service-user’s right to privacy and dignity are maintained.

MAIN DUTIES AND KEY RESPONSIBILITIES

Involvement and Information

• To be aware of the Company, including the structure of the organisation.
• To know-how, and where to access Company policies and procedures and relevant documentation.
• To ensure that all Service-users understand the care and treatment choices that are available to them.
• To know the arrangements in place for obtaining and acting in accordance with the consent of the Service-users.
• To positively promote the Service-users’ right to choice and independence whilst ensuring that they are treated with the utmost respect, privacy and dignity at all times.
• To be aware of local and national services and sources of support so that information can be provided to Service-users upon request.

Personalised Care, Treatment and Support

• To assist Service-users with personal care needs, as detailed in their individual care plan, in an appropriate manner to help meet their desired outcomes.
• To assist Service-users with mobility problems and other physical disabilities, including incontinence, using aids and personal equipment i.e. hoists, assistive technology, etc. in line with their individual care plans.
• To communicate effectively with Service-users, carers and other professionals.
• To report any concerns to your line manager relating to significant changes in the Service-users’ health and support needs.
• To contribute to the Service-users’ review process, along with the Service-users’ assessor and all other involved parties, by using your knowledge of assisting the Service-users in meeting the desired outcomes.

Safeguarding and Safety

• To understand the arrangements for ensuring that Service-users are safeguarded against the risk of abuse.
• Have the ability to, in accordance with Company and Local Policies: identify the potential for abuse, take appropriate preventive measures to respond to allegations of abuse.
• To report any untoward incidents or accidents to your line manager in accordance with
• Company policy and quality monitoring processes.
• To identify the risk of infection or contamination and alert concerns to your line manager for further assessment.
• To assist with the general standards of hygiene and cleanliness in accordance with planned care and support.
• To ensure that as far as reasonably practicable where equipment is provided as part of the care and support plan it is safe and fit for purpose.
• To assist or administer the Service-users’ medication in line with the Company’s policy.

Policy and Procedures.

• To undertake the appropriate level of training and regular updates to stay abreast of best practice with regard to medication.
• To adhere to actions identified in Risk Assessments, in accordance with both relevant
• Company Policies and standard legislative Health and Safety requirements.
• To report any observed faults, defects or damage to the premises, fixtures and fittings or equipment to your line manager.

Suitability of Staffing

• To inform your line manager if you experience difficulty getting to your scheduled visit at the agreed time.
• To attend supervision, annual appraisals and team meetings with the Registered Manager and use this to inform your Personal Development Plan.
• To maintain awareness of the best practice.

Quality and Management

• To ensure the Company’s Complaints Policy and Procedures are followed when dealing with any concerns or complaints raised by Service-users or their carers.
• To keep legible, accurate and detailed records in line with company policy and regulatory requirements.
• To understand and comply with both Company and legislative requirements regarding confidentiality and data protection.
• Attend staff meetings, as required, for the dissemination of information about the service, peer support and exchange of ideas.

Benefits:

• 5.6 weeks holiday per year
• Comprehensive induction programme
• Pension plan
• Free car parking (first come first serve basis)
• Continuing professional development

Person Specification

Experience & Knowledge:

• An understanding of the health and social care sector and the provision of person-centred care in the community.
• Ability and willingness to undertake personal care.
• Previous experience in a similar role.
• Basic understanding of how rights, dignity, privacy, respect and choice are important when providing care.

Personal Qualities

• Good level of self-motivation
• Effectively manage own workload and time, whilst being flexible.
• Have a caring, patient and reliable nature.
• Communication
• Good level of written and spoken English
• Ability to communicate clearly with Service-users, colleagues and others.
• Teamwork
• Ability to work co-operatively and effectively with colleagues, Service-users and others.

Qualifications:

• Good level of general education
• NVQ or other professional qualifications in care OR willingness to train towards such a qualification.
• Ability to undertake a compulsory three-day induction training programme.

Others:

• Full, clean UK driving license and access to a suitable vehicle.
• The legal right to work in the UK.